You order from the seller
"Buy now" on a listing takes you to the seller's store on AtexStudio, so it's always clear who you are buying from.
For buyers
Buying on the AtexStudio marketplace.
Every listing on the marketplace is sold by an independent freelancer, creator or studio, and every order is placed on that seller's own store. Here is how paying, delivery, receipts and refunds work, and where to go if something isn't right.
Your order
What you can count on
Secure checkout
Every order goes through a secure, PCI-compliant checkout, and payments are processed by an established payment processor.
A receipt, every time
An emailed receipt with a PDF copy, showing the store, your order, the payment and how the charge appears on your statement.
Instant files
Downloads unlock as soon as payment clears, with links by email and in your account.
Tracked service orders
Service orders show their progress on your order page, with messages and the delivery in one place.
A tracked delivery record
Payment, delivery, downloads and messages are recorded as they happen, and the seller can share the record with you as a link.
An account on the store
We create one from your checkout email. Sign in with a link to find your orders, downloads and receipts.
Honest reviews
Only verified buyers can review a product, and stores can't delete reviews.
Something wrong?
Three steps to sort it out
Each store is run by an independent seller who is responsible for its products, delivery and refunds. Most problems are solved in the first step.
- 1Check your accountSign in on the store (the link is in your receipt) to find downloads, deliveries and messages.
- 2Message the storeUse the message box on your order page, or the store's support email. Include your order number, like #1001.
- 3Contact AtexStudioIf the store doesn't resolve it, email [email protected] with your order number and receipt reference. We look at the order's delivery record with both sides.
Refunds
Every store publishes a refund policy, linked in its footer, which forms part of your purchase. Approved refunds go back to the card you paid with; your bank may take 5–10 business days to show them. After a refund, access to that order's downloads ends.
Your card statement
The charge shows the payment partner's short prefix followed by the store's business name. The exact text is printed on your receipt, so you'll recognise it.
Questions
Buying on the marketplace: questions
Can't find what you need? Write to [email protected] or see the full FAQ.
Is it safe to buy on the AtexStudio marketplace?
Yes. Every order goes through a secure, PCI-compliant checkout, payments are processed by an established payment processor, and every delivery is tracked.
I didn't get my order. What do I do?
Sign in to your account on the store to find your downloads and messages. If something is missing, message the store from the order page. If it isn't resolved, email [email protected].
How do refunds work?
Each store has a refund policy linked in its footer. Approved refunds go back to the card you paid with; your bank may take 5–10 business days to show them.